Allianz Care Safety Services powered by Sonder

Sonder is an on-demand safety services app that has a network of professionals available every minute of every day to provide help and assistance to members.

Sonder has a 24/7 support centre, based in Sydney that can provide assistance over the phone, via chat or in-person where  available.

The support team are trained in mental health first aid, complex problem solving, medical triage and much more. They will assess any situation and offer students the most relevant pathway for them to seek solutions and further support.

This app has a range of helpful features which include: 

Check on me

When you are meeting strangers for the first time or in an unfamiliar environment, students with access to Sonder can set a time for Sonder to check on their safety and wellbeing. Some examples of times students might use Check On Me when inspecting a new apartment or during a social occasion.

Track my journey 

This map-based feature allows members to navigate to their destination while Sonder tracks your progress to ensure your safety at all times. This is particularly useful when travelling solo, late at night or in an unfamiliar environment.

Safety & wellbeing notifications

Sonder is consistently and proactively assessing the environment to ensure that members are safe. For example, should the Sonder support centre recognise that a member may be in the vicinity of a public safety incident or similar, Sonder will get in touch with the member to offer guidance and advice to keep them out of harm's way.