Posted 21/10/2022

Tech Mahindra

Customer Service Support Representative 

 

Salary/Benefits: $45,000 - $50,000 + Superannuation (depending on experience) and penalty rates.

Hours: Monday - Sunday 7.00am - 11.00pm OR 24/7 services (depending on position). Rotational shifts of eight hours.

Location: Melbourne CBD, Work from home

 

Position Description of Vacancy:

- After successful completion of training, candidates will be offered the option to work from home, if they meet the requirements. 
- Paid training takes place in Melbourne CBD office and the duration of the training is approx. 7-8 weeks. 
- Responsibilities include taking incoming client calls for any questions relating to their telecommunication account. 
- Provide outstanding first call resolution in Level 0-1 Support role, with room for rapid growth. 
- Maintain awareness of consumer needs and offer effective responses. 
- Be able to follow Key Performance Indicators (KPIs).
- Record detail of enquiries, comments or complaints, transactions or interactions and take action, where required. 
- Resolve complaints relating to billing or customer service.
- Must have excellent interpersonal and communication skills. 
- Strong problem solving skills
- Customer service skillset
- An interest in helping people
- Flexible and resilient
- Computer literacy
- Knowledge of telecommunication service. 
- Must have valid working rights - AU & NZ Citizenship, PR and TR (one+ year validity).
- Police clearance
- Two Referees
- Full vaccination requirement - two doses, boosters optional.

 

How to apply: 

Please send your resume to Holmesglen Employment Centre and include the reference number.
Email: HEC@holmesglen.edu.au
Phone: 03 9564 2030
Office: Chadstone BLD 6, Ground Level