Posted 5/10/2022
ADP
Client Service Consultant (Expression of Interest - Ongoing)
Salary/Benefits: TBC
Hours: Flexible Part Time/Full Time
Location: Mulgrave, VIC
Position Description of Vacancy:
- Processing of allocated client payrolls.
- Provide inbound telephone support with key objective of first call resolution.
- Ensure all relevant issues and activities are entered into Client Information System (CIS) accurately.
- All threatened business to be logged in CIS as per department guidelines and escalated as per requirements to Management and Team Leaders.
- Ensure client payroll processing schedules are updated and communicated to client as per Non Negotiable Standards.
- Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate.
- Actively participate in department, team and company activities and initiatives e.g. Occupational learning/training activities, team meetings and team building.
- Assist with projects and tasks as needed e.g. client profitability, client pricing, client ageing.
- Daily issue management and closure of technical issues.
- Adherence to all statutory requirements.
- Provide technical support and implementation of the Payline product to clients, including by not limited to General ledger, Leave Reworks, On-Line Term Pay Calculations.
- Achievement of Payline and individual KPIs in line with department KPIs and goals.
- Promptly resolve client issues and/or escalate matter as required.
- Other payroll related related tasks as requested.
- Client training as required
- Work flexible hours when required.
Skills Required:
- End to end Payroll
- Planning and scheduling
- Stakeholder management
- Process Improvement
- Accuracy and attention to detail.
- Service delivery
- Results accountability
- Risk management
How to apply:
Please send your resume to Holmesglen Employment Centre and include the reference number.
Email: HEC@holmesglen.edu.au
Phone: 03 9564 2030
Office: Chadstone BLD 6, Ground Level